Saturday, June 14, 2008

How E-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support

E-Commerce is a type of business model, or segment of a larger business model, that enables a firm or individual to conduct the business over an electronic network, usually is the internet. Electronic commerce operates in all four of the major market segments: business to business, business to consumer, consumer to consumer and consumer to business.

Cycle time is the total time from the beginning to the end of your process, as it is defined by you and your customer. Cycle time includes process time, during which a unit is acted upon to bring it closer to an output, and delay time, during which a unit of work is spent waiting to take the next action.

Improve employees’ empowerment:
By having e-commerce nowadays, employees are given the authority to act and make decision on their own is a strategy used by many organization as part of productivity improvement program. Management delegates the authority to individuals or team who can execute the work faster and within fewer days. While the empowered salespeople and customer service employees are given the authority to make customers happy and do it quickly, helping to increase customer loyalty too.

Facilitate customer support:
E-commerce can make the customers or users have more easier way to do their things, the activities are such as buying the product by online procedure, clear all the bill payments, check for the stock value, online shopping, and etc. Using e-commerce, it gives the customer an easier and convenient way which can save a lot of their time in order to purposely go out to do for all the activities that they want. They just need to have a computer or they can go to the cyber café, then everything can be settled easily already.


  1. digital signature certificate said...

    I am very well known about E Commerce and the security involved and its uses but I always thought it from business to consumer market segment.Also never analyzed its benefit in terms of cycle time.Good post.Thanks for sharing it.